Dispatch Manager

Hall's is a fast-growing transport company specialising in refrigerated transport and logistics. We're well established across New Zealand, with a high profile and a focus on providing top customer service. 

Our committed drivers and teams represent typical New Zealand values and work hard to service our customers and 'deliver the goods'.

We’re proud of the work we do and passionate about making a real difference to people's lives.

At Hall's we want all our staff to go home safely every day. To help achieve this, we have a comprehensive Health and Safety Plan in place to protect us all, including pre-employment medicals and drug testing.

Become part of New Zealand’s leading Cold Chain Logistics provider!

We’re passionate about our role in delivering some of New Zealand’s chilled and frozen freight. Every day, our people across the country work hard to ensure the safety, quality, and freshness of the products we store and deliver. They literally drive our business — and now, we’re looking for an exceptional leader to help guide the way.

About the Role

We’re seeking a highly capable Dispatch Manager to lead the planning and day‑to‑day dispatch operations of our transport network. This is a pivotal leadership role where you’ll oversee both forward planning and real‑time operational coordination to ensure efficient, reliable, and high‑quality service delivery.

Working collaboratively across the wider business, you’ll help refine processes, enhance systems, and support continuous improvement to drive operational excellence and company performance.

• Lead and support the Planning, Dispatch & Operations Support teams.
• Set clear objectives, manage performance, and hold teams accountable for KPIs.
• Manage performance and disciplinary matters when required.
• Assist in the recruitment of Drivers. 
• Work cross‑functionally to support financial targets and operational outcomes.
• Manage costs within delegated authority and budget.
• Build strong customer and stakeholder relationships to support retention and growth.
• Improve systems and processes to lift service quality and operational efficiency.
• Manage Drivers rosters and Leave requests. 

• Leadership experience in Transport or Logistics (Manager or Team Leader level).
• Strong background in freight supervision, remedial action planning, and issue resolution.
• Proven track record of leading teams and driving engagement.
• Exposure and experience in Employee Relations. 
• Good understanding of food safety regulations, compliance, and logistics best practice.
• Demonstrated ability to achieve financial/business KPIs.
• Experience with Transport Management Systems (TMS). 
• A problem‑solver who leads by example and builds capable, motivated teams.

What Halls can offer you!

• Competitive salary 
• Access to PERKS app - Retail, power, gym and food discounts are some of the 40+ on offer
• Discounted Southern Cross Health Insurance 
• Career stability and the opportunity to develop within a growing company
• The opportunity to work with a talented supportive team
• A safety focused environment - all appropriate PPE provided